Pickup and Delivery

We deliver to Canada only.

We usually commit to shipping your order within 4 to 6 business days; however, during special events and promotions, the time frame may be extended up to a maximum of 30 business days in accordance with article 54.9 of the Consumer Protection Act (LPC). Rest assured, we do our utmost to prepare your order as quickly as possible.

Delivery fees are automatically calculated at checkout based on the rates of available carriers. The cost varies depending on the destination, dimensions, weight, and characteristics of the ordered items. You will be able to view the different delivery options and their costs before finalizing your purchase.

*Please note that delivery is not available for certain products that are too heavy or oversized. These are identified by a blue badge "Pickup only". Conditions apply, and some locations are not eligible. Please contact us by email for more information.

1. Doorstep delivery option (local delivery):
Once the order is completed, our team will contact you by email to arrange a delivery time slot.

You must ensure that the delivered item fits your residence (dimensions, colors, etc.) as sales are final, and we will not take it back otherwise, except as provided in the general sales conditions.

“Doorstep” delivery means your item will be unloaded from the truck/cube using the liftgate and brought as close as possible using a dolly within feasible limits. For example, this is not possible for a mattress as it is too flexible. Since we do not have a moving team to lift items, they will be left as close as possible to your ground floor door, and it will be your responsibility to transport your item to your home.

2. Shipping error
Each order is double-checked to reduce the possibility of errors. However, if you notice an irregularity in your order, please notify us within 10 days of receipt at commandes@chapaubaines.com so that follow-up can be conducted.

As we are a liquidation center, we do not offer exchanges or refunds except as provided in the general sales conditions.

3. In-store Pickup

Once your order is paid, please allow 2 to 4 business days for your order to be prepared and ready for pickup.

For orders picked up at our Laval pickup point, please allow 6 to 8 business days.

You will receive an email indicating that your order is ready and inviting you to visit the store or pickup point. Please do not show up before receiving this email.

Upon arrival, you will need to mention your name and order number.

You can send someone else to pick up your order on your behalf. Upon arrival, we will ask them for identification and your order number. Make sure you have provided them with this information.

4. At the time of pickup
Step 1: Order retrieval
Once you arrive at our pickup counter, please present yourself to our staff with your order number and identification. We will then present you with the ordered items.

Step 2: Verification of item compliance
We invite you to take the time to verify that the items received match your order and are in perfect condition. This step is crucial to ensure your satisfaction with your purchase.

Step 3: Signing the compliance document
If the items comply with your order and meet your expectations, please sign the document that certifies you have verified the contents of your order. This signature is important as it validates the condition and compliance of the order at the time of pickup.

Step 4: Understanding refund conditions
Please note that after signing the document, no refund can be made (except as provided in the general sales conditions). If you choose not to verify the items at the time of pickup, it remains your responsibility, and no refund can be made either.

We thank you for your understanding and cooperation.

These steps are in place to ensure the best possible shopping experience for our customers. If you have any questions, do not hesitate to ask our staff for assistance.

Make sure you understand each step of this procedure before signing the document. If you need further explanations, our staff will be happy to assist you.

5. Pickup deadline for your order
You must pick up your order within 30 days of purchase, otherwise it will be canceled and a penalty will be applied according to the cancellation policy. For an extension request, please contact customer service.

6. Cancellation policy
In case of a cancellation request or return request, CHAP Aubaines will evaluate each situation individually. If the product received does not match the provided description or has an unspecified defect, you may be entitled to an exchange, repair, or refund as provided in the general sales conditions.
However, reasons such as changes of mind or subjective expectations not based on information provided by CHAP Aubaines may not be considered valid reasons for a return. In these situations, a refund may be granted partially or in the form of a gift card, at the discretion of CHAP Aubaines.

In case of cancellation, penalties are added: $5 for orders of $49 and under and 10% for orders of $50 and over. You will be notified by email 14 days before the refund.

In accordance with article 54.13 of the LPC, in the event of contract resolution, we have 15 days to refund all amounts paid. On your side, it is mandatory to return the goods in their original condition within 15 days following the resolution or delivery, if it is later.

6. Shipping policy
For security reasons, any order over $200 or deemed valuable by our teams must be handed over in person. If you are absent during delivery, a card will be left in your mailbox.

Follow the instructions on the card to retrieve your package. Otherwise, check the delivery status using the Canada Post Tracking Tool. Canada Post will inform you of when and where to pick up your package as soon as this information is available. You will have 15 days to pick up your order at one of the many Canada Post offices.

7. Contact
For more information, contact us via Facebook Messenger, by email at commandes@chapaubaines.com, or by phone at 418 317 5111

We are committed to handling each request diligently, in accordance with the principles of good faith outlined in article 1375 of the C.c.Q.

Personal information provided in the context of a return or assistance request is processed in accordance with privacy laws in the private sector. For more information, see our privacy policy by clicking here.

Last updated: June 2026